Management Best Practices

2 Changes to Electric Utilities’ Work Culture to Foster Innovation

When people acquire a new position, join a new company, or embark on a new career, they proudly announce their successes to family,...

Innovation Leaders or Assassins Decide Electric Utilities’ Future

Last week, we shared that the key to responding effectively during a crisis is for managers to establish trust with their employees...

Southwest Airlines Meltdown: Takeaways for Electric Utilities

The Southwest Airlines crisis over the recent holiday season is an example of a once-in-a-decade incident that brought the airline’s...